Refund and Cancellation Policy
Effective October 12, 2026. This policy explains how refunds and cancellations work for the courses, community memberships, and marketing services offered by Highline Marketing LLC, doing business as Highline Artists.
Courses
If you buy a course directly from us, including 0 to 100K Streams, you can get a full refund for any reason within 30 calendar days of your purchase date.
- You do not need to complete the course.
- You do not need to show any particular result.
- The 30 days start on the date of purchase.
Refunds go back to your original payment method. How long the money takes to appear depends on your bank and the payment processor (Stripe).
Community Membership
The Highline Artists community runs on Skool and is billed monthly. The price, billing interval, and what is included are shown before you pay.
- You can cancel any time from your Skool account settings, or by emailing us.
- Cancelling stops all future charges. You keep access until the end of the month you already paid for.
- Months that have already been billed are not refunded, unless the law requires it or we promised otherwise at purchase.
Marketing Services
Done-for-you marketing services are governed by the written agreement or the purchase terms you accept before work begins. That agreement sets out the scope of work, fees, ad budget, billing schedule, contract length, how to cancel, and any refund terms.
Money already spent on third-party ad platforms (for example Meta, Google, YouTube, TikTok, or Spotify) has been paid to those platforms and usually cannot be recovered.
Access or Billing Problems
If you cannot access something you bought, or you think you were charged in error, email support@highlineartists.com and we will sort it out.
How to Request a Refund or Cancel
Email support@highlineartists.com with the subject line “Refund Request” or “Cancellation Request” and include:
- Your full name
- The email address you purchased with
- What you bought
- The purchase date
- Your receipt or transaction number, if you have it
Never send full card numbers or passwords.
Contact
Highline Marketing LLC, doing business as Highline Artists
support@highlineartists.com
highlineartists.com/contact
This policy does not limit any consumer rights you have under the law. See also our Terms of Service and Privacy Policy.